Billing help
Request review of a Studio subscription payment.
Submit a request
Sign in to Studio as the workspace owner. Select your workspace and submit the refund reason under Billing. The server verifies the selected paid invoice, including earlier billing periods and gives you a durable request reference and status. Do not include payment card numbers or security codes.
Open account billingReview and renewal
The owner reviews each request. Submitting does not automatically issue a refund or cancel future renewal. Manage billing opens the subscription portal for cancellation. Refunds approved and issued through Stripe return to the original payment method.
Paid access after a refund
A full successful refund of the current paid invoice removes paid Studio operations for that period. Records and backups remain preserved. Partial, pending, failed and earlier-period refunds do not remove a newer paid period. This page explains the process and does not add a money-back guarantee or restrict applicable legal rights. Manage your subscription in Studio.